Privacy Policy Mega118 – Protection of Your Personal Data

1 Introduction

Mega118 values the privacy of every member who registers and uses our platform. This Privacy Policy ("Policy") describes our practices regarding the collection, use, disclosure, and protection of your personal information when you use the mega118.my website and the Mega118 mobile app.

This policy is formulated in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. We are committed to ensuring your information is handled responsibly, stored securely, and used only for legitimate and relevant purposes.

2 Information We Collect

Mega118 collects various types of information from members to enable us to provide secure, personalised, and high-quality services. The information collected can be grouped into several main categories:

Communications, notifications, and document delivery

Data Category	Information Type	Purpose of Collection
Identity Information	Full name, date of birth, gender, identity card number	Identity verification (KYC) and fraud prevention
Contact Information	Email address, mobile number, full address
Financial Information	Bank account number, bank name, transaction history	Deposit and withdrawal processing and AML compliance
Technical Data	IP address, device type, web browser, operating system	Security, fraud detection, and platform improvement
Usage Data	Gaming history, game preferences, login timestamps	Experience personalisation and responsible gaming
Communication Data	Support chat records, emails, feedback	Service enhancement and complaint resolution

Information is collected directly from you during registration, through your use of the platform, or automatically via cookie and tracking technologies. We only collect information that is strictly necessary for the stated purposes.

3 How We Use Your Information

Mega118 uses collected personal information solely for lawful, relevant purposes directly related to the provision of our platform services. The following are the primary purposes for which your data is used:

• Account Management — Creates, verifies, and manages your member account, including the KYC process required prior to your first withdrawal.
• Transaction Processing — Handles deposits, withdrawals, and all financial transactions securely and promptly through trusted payment channels.
• Security & Fraud Prevention — Identifies and investigates suspicious activity, unauthorised access attempts, and any form of fraud within the platform.
• Legal Compliance — Fulfils anti-money laundering (AML) compliance obligations, verifies member age, and adheres to relevant regulatory directives.
• Service Communications — Sends important account-related notifications, platform updates, security information, and responses to your enquiries.
• Personalise Your Experience — Personalises game recommendations, promotions, and platform content based on your preferences and playing habits.
• Responsible Gaming — Monitors gameplay patterns to identify signs of problem gambling and provide appropriate assistance to members who need it.
• Platform Improvements — Analyses aggregated usage data to enhance the performance, usability, and overall experience of the mega118 platform.

We do not use your personal information for any purpose other than those stated above without first obtaining your explicit consent.

4 Information Sharing and Disclosure

Mega118 does not sell, rent, or trade members' personal information to third parties for marketing or commercial purposes. However, there are limited situations where we need to share your information with specific parties:

• Payment Service Providers — Transaction information is shared with payment gateways and banks that process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Identity Verification Providers — Information required for the KYC process is shared with certified third-party identity verification services to authenticate your documents.
• Statutory Authorities — We will disclose the necessary information to authorities such as the police, courts, or regulatory bodies when required to do so by law or a valid court order.
• Technology Partners — Technical infrastructure providers, including cloud services and cybersecurity providers that help us operate the platform securely. All such parties are subject to strict data protection agreements.

5 Data Security & Protection

Mega118 invests seriously in security infrastructure to ensure members' personal data remains protected at all times. We implement multiple layers of comprehensive technical and organisational security measures:

• Full data encryption using 256-bit SSL/TLS protocols for all information transmitted between your device and our servers.
• Passwords are stored using strong hashing methods — we never store your password in plain text at any time.
• Intrusion detection systems (IDS) and multi-layered firewalls operating continuously to detect and block cyber threats.
• Role-based access control (RBAC) ensuring that only authorised staff can access member personal data, and only to the extent required to perform their duties.
• Internal and external security audits conducted periodically by independent security experts to identify and address vulnerabilities.
• Regularly scheduled encrypted data backups at separate locations to ensure service continuity in any emergency.

6 Cookies & Tracking Technologies

Mega118 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

There are several types of cookies we use:

• Essential Cookies — Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled without affecting your use of the platform.
• Performance Cookies — Collects information on how you use the platform (pages visited, time on page) to help us improve performance and usability.
• Functional Cookies — Saves your preferences such as language, display settings, and game selections so you do not need to reconfigure them each time.
• Analytics Cookies — Helps us understand aggregated, anonymised usage patterns for platform improvement purposes.

You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of some Mega118 platform features.

7 Your Rights Over Personal Data

As a Mega118 member and data subject under Malaysia's Personal Data Protection Act 2010, you have several important rights regarding the personal data we hold about you:

To exercise any of the rights above, please contact the mega118 support team via live chat. We will process your request within 30 business days. For certain more complex cases, this period may be extended up to 60 days, with prior notice to you.

8 Data Retention Period

Mega118 retains your personal information for as long as your account is active or as long as necessary to provide services to you. When you close your account, we will retain your information for a defined period as follows:

• Financial Transaction Records — Retained for a minimum of 7 years after account closure, in line with Malaysia's anti-money laundering and taxation legal requirements.
• KYC Documents & Identity Verification — Retained for 5 years after account closure in accordance with compliance requirements.
• Support Communication Records — Retained for 3 years for reference, dispute resolution, and service improvement purposes.
• Technical Log Data — Retained for 12 months for security purposes and incident investigation.
• Marketing & Preference Data — Deleted within 30 days after you withdraw consent or close your account.

Once the defined retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.

9 Changes to This Privacy Policy

Mega118 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any changes will take effect immediately upon being published on this page.

For significant and material changes, we will endeavour to notify you via:

• Pop-up or banner notifications on the Mega118 platform upon your next login.
• Email to the address registered in your account.
• Push notifications via the Mega118 mobile app.

It is your responsibility to review this page periodically. Continued use of the Mega118 platform after any changes constitutes your acceptance of the updated Privacy Policy.

10 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the Mega118 team is ready to assist you through several channels:

• Live Chat 24/7 — The fastest way to get a response is through our live chat service, available around the clock on the mega118 platform.
• Support Email — You may contact us at [email protected] for privacy and data protection enquiries.
• FAQ Page — Many frequently asked questions related to privacy have been answered on the FAQ .

We are committed to addressing every privacy-related complaint seriously and professionally. All enquiries will be responded to within 5 business days, and we will endeavour to resolve every issue raised within a reasonable timeframe.