Terms and Conditions Mega118 – Platform User Guide

1 Introduction and Acceptance of Terms

Welcome to mega118, a digital entertainment platform offering a wide variety of online games for users in Malaysia. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and mega118 ("Platform", "We").

By accessing, registering for, or using any part of the Mega118 platform — whether through our website at mega118.my or our mobile app — you confirm that you have read, understood, and agreed to comply with all terms set out in this document, together with our Privacy Policy and Responsible Gaming Policy.

Mega118 reserves the right to modify these terms at any time without prior notice. It is your responsibility to review this page periodically to ensure you are always aware of the latest version of the terms and conditions in effect.

2 Membership Eligibility

To register and use the mega118 platform, you must meet all of the following eligibility requirements at all times:

• You are at least 18 years old at the time of registration and at all times while using the platform.
• You are acting as an individual on your own behalf and not on behalf of any third party.
• Use of this platform does not violate any laws or regulations applicable in your region of residence.
• You have never had an account closed or suspended by Mega118 for reasons related to fraud, bonus abuse, or prior violations of our terms.
• You do not have an active gambling addiction and are not currently enrolled in a self-exclusion program on any gambling platform.
• You register and play using accurate, truthful, and up-to-date personal information.

3 Registration and Account Management

Each user is only permitted to own one (1) account at mega118. Registering more than one account, whether using a different name, email address, phone number, or bank details, is strictly prohibited and may result in all associated accounts being terminated.

During the registration process, you are required to:

• Providing your full legal name exactly as stated in your official identification document.
• Using an active email address that you have access to.
• Providing a valid Malaysian mobile number registered in your name.
• Creating a strong, unique password that is not used on any other platform.

Identity Verification (KYC) is required before your first withdrawal is processed. You will need to submit a copy of your identity card (MyKad) or valid passport along with proof of current address. The KYC process is typically completed within 24 business hours and only needs to be done once throughout your membership.

4 Deposits, Withdrawals and Financial Transactions

Mega118 supports a wide range of deposit and withdrawal methods popular among Malaysia users. All financial transactions are processed through secure channels protected by 256-bit SSL encryption.

Accepted Deposit Methods:

• Instant bank transfer via major local banks (Maybank, CIMB, Public Bank, RHB, Hong Leong, and others)
• DuitNow — instant inter-bank transfer
• Touch 'n Go (TNG) eWallet
• GrabPay

The minimum deposit is RM 30 per transaction. Deposits are typically credited to your account within 2 minutes or less. If your deposit has not been credited after 15 minutes, please contact our customer support team via live chat, available 24/7.

Withdrawal Conditions:

• Minimum withdrawal is RM 50 per transaction.
• Members must complete the KYC process before their first withdrawal can be processed.
• Withdrawals will only be processed to a bank account registered under the same member's name.
• Mega118 reserves the right to request additional supporting documents for withdrawals exceeding a certain amount for anti-money laundering (AML) compliance purposes.
• Withdrawal processing times range from 15 minutes to 24 hours depending on the receiving bank and the time the request is submitted.

5 Bonuses, Promotions and Special Offers

Mega118 offers a variety of bonuses and promotions from time to time to reward both new and loyal members. All bonuses are subject to wagering requirements that are clearly stated in the respective promotion terms.

• Each promotion has a different validity period and must be used within the specified timeframe. Bonuses not used within the validity period will expire automatically.
• The welcome bonus is only available to new members who have not previously registered an account with Mega118.
• Mega118 reserves the right to cancel or reclaim any bonus if there is evidence of abuse, fraud, or any attempt to manipulate the bonus system.
• Withdrawal from bonus balance is only permitted after the minimum wagering requirements have been fully met.
• Playing with a bonus balance on certain games may not fully contribute toward meeting wagering requirements — please check each promotion's terms for details.
• Mega118 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

6 User Conduct and Prohibited Activities

As a mega118 member, you agree to use this platform in a responsible, fair, and lawful manner in compliance with all applicable laws. The following activities are strictly prohibited and may result in immediate account suspension or termination:

• Using automation software, bots, scripts, or any other technological method to gain an unfair advantage in any game.
• Colluding with other players to manipulate game outcomes.
• Exploiting any bugs or technical vulnerabilities in the platform — any bugs discovered must be reported to the support team immediately.
• Using a false identity, forged documents, or misleading information during registration or the KYC process.
• Depositing funds obtained from illegal activities or using the mega118 platform for money laundering purposes.
• Attempting to access another member's account without authorization.
• Spreading false information or damaging the reputation of mega118 through any channel.

Mega118 employs a sophisticated real-time fraud detection system. Any suspicious activity will be investigated and appropriate action will be taken, including temporary account freezing while the investigation is ongoing.

7 Account Security and User Responsibilities

You are solely responsible for keeping your account login credentials secure, including your username and password. Mega118 recommends the following steps to protect your account:

• Use a strong password that combines uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your login credentials with anyone, including family members or friends.
• Log out of your account after each session, especially when using a shared device.
• Enable two-factor authentication (2FA) where available for an added layer of security.
• Do not access your Mega118 account over unsecured public Wi-Fi networks.

Mega118 will not be held liable for any losses arising from unauthorized access to your account resulting from your own negligence in safeguarding your login credentials. If you suspect your account has been accessed without authorization, contact our support team immediately to request a temporary account freeze.

8 Account Termination and Suspension

Mega118 reserves the right to suspend or terminate any member's account at any time, with or without prior notice, where there is reasonable cause to do so. Reasons that may result in account termination include but are not limited to:

• Violation of any section of these Terms and Conditions.
• Confirmation that the member is under 18 years of age.
• Confirmed fraudulent activity, collusion, or use of bots.
• Voluntary self-exclusion request initiated by the member.
• Extended period of account inactivity.
• Instructions from relevant authorities for legal reasons.

Members may also request voluntary account closure at any time by contacting the Mega118 customer support team. Prior to closure, all valid cash balances (excluding bonuses) will be processed for withdrawal once verification is complete.

9 Liability Limits and Disclaimer

The mega118 platform is provided on an "as is" and "as available" basis. While we strive to keep the platform running without interruption at all times, mega118 cannot guarantee that the service will always be free from technical disruptions, server downtime, or other issues beyond our control.

• Mega118 is not liable for any financial losses arising from technical disruptions, unstable internet connections, or third-party software errors.
• Game outcomes generated by a Random Number Generator (RNG) are final and non-disputable, except in cases of demonstrable technical error.
• Mega118 is not responsible for the content of third-party websites that may be referenced in our communications.

10 Terms Amendments and Governing Law

Mega118 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being posted on this page. We will endeavour to notify members of significant changes via email or in-platform notifications, but it remains your responsibility to review this page periodically.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these terms shall be resolved through negotiation within 30 days. If negotiation is unsuccessful, both parties agree to refer the dispute to binding arbitration.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be reinterpreted to the minimum extent necessary to make it valid, and all remaining provisions will continue in full force and effect.

For any inquiries regarding these Terms and Conditions, please refer to the FAQ or contact the mega118 customer support team via live chat, available 24 hours a day, 7 days a week.